Catherine Fu

2 years ago

My operation was on Feb 2020. I was nearsighted and wore glasses for 21 years. THE CONSULTATION: Online scheduling was easy. Sometimes they have Saturdays. At the consultation, the office encourages you to make a decision that day by providing incentives such as discounts if you schedule right away (a steeper discount like $200 instead of $100 for a closer date). It’s a business so it might feel pushy. I also received a discount of $800 due to my plan and although I was a referral, I think it’s the same discount and does not overlap. you have time to cancel if you change your mind. The actual operation is in Paramus. It was a bit of a wait even if you arrive at your appointment time. I watched 6 people’s operations on the monitors. They want to get your paperwork in and counsel you prior to going in. I was able to use my HSA card to pay for a portion then my credit card for the rest. I received a tote bag of the eye vitamins, eye shields, shower goggles, tape, and 2 eye drops. Water and snacks were available in the waiting room, and I received a Tylenol PM before going in. THE OPERATION: When I went in, I received numbing eye drops in the first room and then the dr talked with me. I had Dr. Aleksandrovich. Then I was led to an operating room where you lie down at two machines one after another. The entire operation was so quick, maybe 10 min. Your caretaker if one came with you can stand outside the glass walls and film you and the monitors. Immediately after, they placed special dark sunglasses on me and I was free to go. POST OPERATION: During my one hour ride home, I was so uncomfortable and I was extremely sensitive to light. The first two days were rough and I spent most of the time sleeping. During the first follow up appointment in Edison on Monday, my eyes were checked. I was deemed Ok, was told the redness would subside, and I was out the door in a few min. The following appointment a week or so later, I still had redness and was told that Asians are more susceptible to it due to the suction during the procedure. It took me 3-4 weeks vs the typical 2 weeks to look normal again. My eyes were dry and only one time did it affect my vision when I was driving. I needed to be more diligent with my drops. After a month, I stopped using them completely. Now, I can see clearly and do not suffer any adverse effects nor do I need to take any drops or supplements or change my routine (ie use shower goggles). I still have not swam yet though. I still occasionally reach up to my face to remove my “glasses.” All in all, I had a positive experience with lasik plus. From my experience calling to change the invoice to rescheduling follow up appointments multiple times , I can attest that their customer service is great. The technician Paul was caring and made me feel at ease. The Dr called me once before the procedure to personally answer questions, and once after but I missed it because I was asleep. I work in healthcare so I was surprised to see a Dr personally call.