COVID-19 Update: A Note to Our Patients
To our Valued Patients:
In response to the COVID-19 pandemic, we have temporarily suspended operations in our vision centers. We are committed to ensuring the safety of our patients and associates. We are continuing to monitor this ever-evolving situation and will provide updates on this site as new information becomes available. We look forward to resuming operations as soon as possible. Our tentative date for resuming operations is April 20.
FREQUENTLY ASKED QUESTIONS
Are LasikPlus centers closed?
LasikPlus centers have temporarily suspended operations due to the COVID-19 pandemic. We will recommence center operations when it is safe to do so and governmental authorities lift any applicable restrictions (for example, stay-at-home orders) in your local area. Our tentative date to resume operations is April 20.
What if I have an emergency related to my LASIK procedure?
If you are experiencing an emergency related to your LASIK procedure, please call 1-800-252-2434 and our customer service team will connect you with one of our LasikPlus doctors.
Can I still schedule a free LASIK exam?
Yes, you can call 866-953-0829 to schedule a consultation for the week of April 20. Please note that your consultation date may be subject to change depending upon the duration of restrictions in your local area due to the COVID-19 pandemic.
If I have a free LASIK exam already scheduled, will it be rescheduled?
If your LASIK exam needs to be rescheduled due to the temporary suspension of center operations, you will be contacted by a member of our customer service team to reschedule.
Is my Lifetime Advantage Plan still in effect?
Yes. If you elected to receive a Lifetime Advantage Plan in connection with your LASIK procedure, LasikPlus will continue to honor the Lifetime Advantage Plan.
What if I need a copy of my medical records?
If you need a copy of your medical records, please visit www.LasikPlus.com/request-records/
When will LasikPlus centers resume operations?
LasikPlus centers will resume operations once it is safe to do so and there are no applicable restrictions (for example, stay-at-home orders) in your local area. Our tentative date to resume operations is April 20. We look forward to serving you soon!
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