COVID-19 Update: LasikPlus Health and Safety Measures

To our Valued Patients:

We are committed to ensuring the safety of our patients and associates. Due to the dynamic nature of the COVID-19 governmental restrictions, please note there will be state-by-state variation regarding when our centers resume operations.  At this time, we have begun opening centers in selected markets.  If you live in a market in which we have not yet resumed operations, we continue to offer convenient Virtual Consultations via video call which can be scheduled online below.

FREQUENTLY ASKED QUESTIONS

Has LasikPlus reopened any of its centers? 

Yes.  LasikPlus centers are resuming operations on a market-by-market basis once it is safe to do so and there are no applicable restrictions (for example, stay-at-home orders) in your local area. As of May 4th, we began opening centers in selected markets.  Please check our website for updates on center reopenings!

What safety measures has LasikPlus instituted in response to COVID-19?
Following are the health and safety measures you will see when you come to LasikPlus:

  • Screening Questionnaire: patients and staff will be asked COVID-19 screening questions and will have their temperature taken upon arrival to the vision center.
  • Clean Surfaces: our team will be continually cleaning and disinfecting all “high-touch” surfaces and consistently wiping down all chairs and equipment.
  • Face Masks will be worn by at all times by patients and staff in our vision centers. We strongly encourage you to bring your own face mask.
  • Hand Sanitization Stations will be located at the entrance to our vision center and we will require staff and each patient to sanitize their hands before entering/re-entering the center.
  • Social Distancing: we are intentionally limiting the number of people in our centers through limited appointment scheduling and asking drivers and family members to wait outside for patients having their treatment. We will alert your driver and/or family member via text when you are ready to be picked up.

Should I bring a face mask when I come to LasikPlus?

Yes, we strongly encourage patients to bring their own face mask.

What if I’m having cold or flu-like symptoms?  Should I still come to the LasikPlus center?

If you have recently experienced any cold or flu-like symptoms (such as fever, cough, sore throat, respiratory illness, loss of smell or taste, or difficulty breathing), please do not come to the center.  Call us at 866-953-0829 to reschedule your appointment.

What if I have an emergency related to my LASIK procedure?

If you are experiencing an emergency related to your LASIK procedure, please call 1-800-252-2434 and our customer service team will connect you with one of our LasikPlus doctors.

Are LasikPlus centers closed?

No.  We are resuming operations on a market-by-market basis as it is safe to do so and governmental authorities lift any applicable restrictions (for example, stay-at-home orders).

Can I still schedule a free LASIK exam?

Yes, you can call 866-953-0829 to schedule a consultation.  Please note that your consultation date may be subject to change depending upon the duration of restrictions in your local area due to the COVID-19 pandemic.

Is my Lifetime Advantage Plan still in effect?

Yes. If you elected to receive a Lifetime Advantage Plan in connection with your LASIK procedure, LasikPlus will continue to honor the Lifetime Advantage Plan.

What if I need a copy of my medical records?

If you need a copy of your medical records, please visit www.LasikPlus.com/request-records/